uni-ball® 207 Gel Impact Capped Pen

I had a task for purchasing swags for high schoolers. In the event of my purchasing, I ran across some issues. I called customer service, and Jorge helped me. He was very kind and patient as I had many questions and concerns. Jorge addressed my issues/problems with excitement and with outstanding professionalism. He clarified that he was there to help me with whatever needed attention. I called him to no avail. Within minutes, he returned my call, which I appreciated immensely. I was on a budget, and he aided me with finding the right price for my budget. We went back and forth until we both were satisfied with my order. Jorge is the epitome of what excellent customer service should be. More importantly, it was his kind demeanor and attitude throughout the process. We are a university and are always searching for swags for our students for inside and outside events. I told him that because of his superb customer service, I would recommend any promo.com to my colleagues and work with him only. Thank you, Jorge, and great job! Please recognize him for a job well done.