Disappointed
Marjorie - April 18, 2022
I was disappointed when I received my order and found that the pens did not have the web address on them. When I ordered them, I first had a chat with Kevin. Then when the church asked that the web address be added, I called to make sure this would be a new order instead of a reorder so that the web address could be added. I asked if the information from the artwork on a previous purchase be used, and the web address be added. I was assured that this could be done. After supplying the web address, I offered to pay for this addition work and was told there was none. I received a mockup of the pen with web address added and thought this was what I would be sent. That was not what I received. I noticed the statement about no changes for a reorder but felt sure we had already discussed and dismissed that issue. Undoubtedly not. Now we have 300 promotional pens without the information we hoped to convey. Very disappointing.